Effective date: 5 August 2026
1. About this policy
Eluna Digital respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through our website, enquiry forms, assessments, calculators, communications and service relationships.
2. Information we may collect
Depending on how you interact with us, we may collect your name, business name, email address, telephone number, suburb or postcode, website address, Google Business Profile link, service interests, enquiry details and communications with us.
We may also collect technical information such as your IP address, browser type, device information, referring pages, website activity and analytics or cookie data.
3. How we collect information
We may collect information directly from you when you submit a form, request an assessment, contact us, engage our services or communicate with us. We may also collect limited information automatically through analytics, cookies and similar website technologies, or from lawful public sources relevant to an assessment or enquiry.
4. How we use information
We may use personal information to:
- respond to enquiries and provide requested information;
- prepare assessments, proposals and service recommendations;
- deliver and manage our services;
- create and manage contacts or opportunities in our customer relationship system;
- send requested reports and relevant follow-up communications;
- operate, secure and improve our website;
- measure website and marketing performance; and
- meet legal, accounting and regulatory obligations.
5. GoHighLevel and service providers
Our website forms and enquiry workflows may use GoHighLevel and associated LeadConnector services. Information submitted through these forms may be transferred to and stored within those systems so we can manage enquiries, communications and customer relationships.
We may also use website hosting, email, analytics, security, cloud storage, payment and professional service providers. We disclose only the information reasonably required for those providers to perform their services.
6. Marketing communications
Where permitted by law, we may send you information about our services or follow up on an enquiry. You can ask us to stop marketing communications at any time by using an unsubscribe facility or contacting us. We may still send essential administrative or service-related messages where required.
7. Cookies and analytics
Our website may use cookies, analytics tools and similar technologies to understand how visitors use the website, remember preferences, improve performance and measure campaigns. You can manage cookies through your browser settings, although disabling them may affect certain website functions.
8. Disclosure and overseas processing
Some technology providers may store or process information outside Australia. Where practical, we take reasonable steps to use reputable providers and protect information handled on our behalf. We do not sell personal information.
9. Storage and security
We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed as completely secure.
10. Retention
We retain personal information only for as long as reasonably required for the purposes for which it was collected, our business records and applicable legal obligations. Information that is no longer required may be deleted, destroyed or de-identified.
11. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before processing the request, and legal exceptions may apply.
12. External websites
Our website may link to third-party platforms or websites. Their handling of personal information is governed by their own privacy policies, and we are not responsible for their privacy practices.
13. Questions and complaints
If you have a privacy question, request or complaint, contact us using the details below. We will review the matter and respond within a reasonable period.
14. Changes to this policy
We may update this Privacy Policy when our practices, technology or legal obligations change. The current version will be published on this page with its effective date.
15. Contact us
Eluna Digital
Wollongong NSW 2500, Australia
Email: admin@eluna.com.au
Phone: 1300 110 027